VOLARYX – The App for 3D Printing Professionals

1. Introductory Provisions
1.1 These terms and conditions (“Terms”) regulate the rights and obligations between the operator of the SaaS Calculator application (“Provider”) and its users (“Users”).
1.2 The Calculator is a digital tool designed to support the business of 3D printers. Users can customize it according to their needs and implement it on their websites, where their customers can submit requests for 3D printing.
1.3 Using the Calculator application is conditional upon registration and acceptance of these Terms and compliance with all applicable laws.
1.4 The source code and design of the application remain the property of the Provider.

2. Description of the Service
2.1 The Calculator application allows Users to:

• Personalization: Set and customize the calculation of prices and costs for 3D printing according to their business needs.
• Request Management: Store, organize, and manage requests received through the Calculator.
• Notifications: Automatically receive email notifications with details of requests, including customer information and uploaded 3D models.
• Integration: Easily integrate the Calculator into their website using the code provided in the admin panel.

2.2 Customer Functions for Users:

• Submit 3D printing requests, including uploading 3D models and filling in billing and delivery details.
• Receive immediate price quotes based on User settings (if this function is activated).

2.3 Technical Conditions:

• The application is provided exclusively as an online service (SaaS) and is not intended for installation on the User’s device.

3. Registration and Rights and Obligations of Users
3.1 Registration is a mandatory step to use the application. During registration, the User is obliged to provide truthful and current information.
3.2 The User is responsible for the security of their account and may not share their access credentials with third parties.
3.3 The Provider reserves the right to cancel or block the account in the event of a breach of the Terms.
3.4 The User is obliged to ensure that the content and data uploaded into the application do not violate laws or third-party rights.
3.5 The User is responsible for securing login details and any misuse.
3.6 The User has the right to request access to their personal data and its correction or deletion.

4. Data Protection and Privacy
4.1 All data entered by Users or their customers are stored in a secure environment on the Provider’s servers.
4.2 Each User is provided with a dedicated and password-protected space (vault) for storing requests and files.
4.3 The Provider does not have access to the details of requests or uploaded files of the User’s customers, except in the case of a technical support request where access to application settings may be required.
4.4 The Provider manages personal data of Users in accordance with GDPR regulations. Complete information about personal data processing is provided in the Privacy Policy.
4.5 If the User deletes a request from the administration, this data is irreversibly lost, and the Provider cannot recover it due to the password-protected vault of each User.
4.6 Personal data of the User’s customers is stored for the period necessary to fulfill the contract between the User and their customers, but no longer than 5 years from the last interaction.
4.7 All data is transmitted using encrypted SSL/TLS protocol and stored on secure servers.

5. Payment Terms
5.1 The use of the application is charged according to the rates specified in the current price list.
5.2 The User is obliged to pay regular fees in accordance with the selected tariff.
5.3 In case of payment delay, the Provider reserves the right to restrict access to the application.
5.4 The User acquires a time-limited right to use the application according to the subscription.
5.5 The User can choose between monthly or annual subscriptions according to the current price list.
5.6 An invoice is issued immediately after payment and sent to the User’s registered email.

6. Limitation of Liability and Rights and Obligations of the Provider
6.1 The Provider is not responsible for any damages caused by improper use of the application or undesirable events by the User.
6.2 The Provider does not guarantee uninterrupted service operation but will take all possible steps to minimize outages.
6.3 The Provider is not responsible for any data loss due to technical failures or incorrect settings by the User.
6.4 The Provider has the right to carry out planned downtimes for maintenance and updates.
6.5 The Provider commits to informing the User of any changes to the service at least 7 days in advance.
6.6 The Provider does not share or sell data to third parties.
6.7 The Provider regularly conducts security audits of the application.

7. Customer Support
7.1 The Provider ensures technical support through email or other communication channels listed on the application’s website.
7.2 The User is obliged to provide relevant information for the proper resolution of technical issues.

8. Changes to the Terms
8.1 The Provider reserves the right to change these Terms at any time.
8.2 The User will be informed of any changes at least 30 days before they come into effect, either via email or a notification in the application.

9. Termination of the Contract
9.1 The User may terminate the use of the application by canceling the subscription. After the subscription expires, the application will be deactivated.
9.2 The Provider reserves the right to terminate the contract in case of a breach of the Terms or non-payment of fees by the User.
9.3 In case of account cancellation, the User must contact the Provider via email at info@volaryx.com.

10. Complaints Procedure
10.1 Filing a Complaint:

• The User can submit a complaint regarding the functionality of the service via email to info@volaryx.com. The complaint should include:
  • A description of the issue.
  • The date and time the problem occurred.
  • Any attachments (e.g., screenshots).

10.2 Complaint Resolution Time:

• The Provider guarantees a response to the complaint within 10 working days.
• In the case of a more complex issue that requires a longer resolution time, the User will be informed of the expected duration.

10.3 Unrecognized Complaints:

• If the complaint is not recognized, the User has the right to request a review of the case.

10.4 Compensation:

• If the complaint is recognized as valid, the User may be offered a reasonable compensation (e.g., free extension of the subscription) or a full refund.

11. Final Provisions
11.1 These Terms are governed by the laws of the Czech Republic.
11.2 Any disputes arising from these Terms will be resolved by the competent courts in the Czech Republic.
11.3 In case of a discrepancy between the language versions of the Terms, the Czech version shall prevail.

12. Provider’s Identification Details
12.1 The provider of the Calculator service is:

• Company name: Ondřej Hubáček
• CIN: 07371578
• VATIN: CZ9612011750
• Registered address: Františka Metelce 174, 391 75 Malšice
• Email: info@volaryx.com
• Registration in the commercial register: Sole trader operating under the Trade Licensing Act.

12.2 These details are used to identify the Provider for the purposes of communication, complaints, or other legal acts associated with the use of the application.